In order for your package to be sent, you must “claim” it via the directions that will be sent to you via email shortly after your renewal. These instructions include confirming (or updating) your shirt size and shipping address, as well as paying for shipping, handling and taxes. If you have issues doing so or cannot find the email, please email email@example.com with the subject line “CLAIMING MERCHANDISE” and we will be able to help you.
Articles in this section
- How do I join Keith Urban's online community?
- How much does it cost to join the 'Ville?
- How do I access the exclusive content once I've joined The 'Ville?
- How do I update my size and shipping address for my VIP package?
- How soon after joining the 'Ville will I have access to member benefits?
- I have a membership, but just ordered a 'Ville/Ticketmaster bundle. Can you cancel my original membership?
- What are the rules of The 'Ville?
- Who do I contact regarding technical issues with the website?